Archive for May 2012

Outsourcing Hosting: Why Outsource IT Hosting? (Part I)

May 31st, 2012
Posted by: admin

 

By Laurie Head
AIS Network Vice President

AISN Servers

IT management has come a long way since the 1990s.

Do you remember what you were doing in 1993?  We do.  AISN started its hosting business back in 1993.

Remember the way IT management used to work back then—in the 20th Century?

The vast majority of small- to mid-sized businesses ran their mission-critical servers in-house, often ad-hoc. Frequently, those servers were tucked away in poorly ventilated closets with little or no physical security (not to mention the challenges of virtual security).

Back then, servers hosted in-house were costly, onerous, complex and not always dependable, mostly due to the lack of knowledge and resources needed to keep them in top-running condition. Businesses committed to high up-front IT costs—easily exceeding $10,000 for the units—plus the burden of all operational costs and staff time tied to server maintenance and upgrades. Those mission-critical servers were not maintained 24x7x365 and unanticipated downtime was not unusual. There were always worries about power and space availability, and the failure of one or more servers meant potentially catastrophic consequences—especially to the bottom line. This was all before managed hosting, or “outsourcing” of mission-critical servers, had evolved significantly into a more widely accessible and affordable alternative ideally suited for small- and mid-sized businesses.

Today, with radically new and efficient technological approaches to hosting and virtualization, the 21st Century is ushering in a sea change that is transforming IT management. Increasingly, businesses are losing the old-style, “do-it-yourself” bias of the last century. They’re no longer shelling out big bucks for hardware and hassling with in-house server management. Instead, they’re dumping their aging IT assets to embrace emerging solutions such as managed hosting, virtualization and cloud-based computing.

Why?  Because these more reliable outsourcing options have finally become accessible and affordable. And, within the next decade, you can expect that their growing appeal will become uniformly mainstream. During that time, managed hosting — and more likely cloud hosting — will become an even more important market with a broadening range of relevant uses.

The 1990s was the Decade of the Internet.  The 2000s was the Decade of Social Media.  It has been suggested by some that the 2010s could be the Decade of the Cloud.  Do you agree?

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Cloud Computing Fosters Innovation in the Pharmaceutical Industry

May 28th, 2012
Posted by: admin

By Ali Giancarlo
AIS Network Associate, Marketing and Sales

Google “pharma innovation,” and you’ll find that the results reveal a blaring need for a reform in current business strategies — with words like ‘anemic’ and ‘hit a wall’ on just the first page of results.  It’s not just posts by political activists and concerned pharma consumers.  The concern has spread to the pages of BusinessWeek and Forbes, among other credible publications.

Pharma research

Cloud computing will help spur innovation in the pharmaceutical industry.

The underlying problem with the pharmaceutical industry extends to lessening profit margins with little focus on innovation. Sure, the pharma industry can’t get too innovative with their medications, but we’re not talking about revamping small-scale pill production.  Rather, it’s becoming common opinion that widespread innovation among many different fields of the industry will make all the difference.

The new wave of innovation in the pharma industry requires a large collaborative effort from company employees, universities, research institutions, private researchers, etc.  These parties, working together to pool ideas, can only help but to benefit pharmaceutical companies in the long run.  In other words, 2+2=5 when the synergy of all professional opinions come together to examine the customer needs and the products available to match these needs.

Like Rome, this collaboration is not built in a day.  With current server power, lesser software capabilities and all that big data to manage, how could it be?

After all this gloomy talk, there is some good news: the use of cloud computing is serving to increase the possibility of innovation.  As pharmaceutical companies reduce their dependence on their own IT infrastructures, they are rapidly discovering that cloud computing is scalable, fast, resilient, and cost effective.

The business advantages of cloud computing for the pharma industry include:

1)  Scalability to business needs. Let’s say that today you have two medications on the market, but the company is adding two more in research and development.  This doubling of business processes would normally require installation and configuring of multiple new servers (and the hassle that comes along with that is enough of a headache to require significant investment in aspirin).  With cloud computing, as the business grows, so does the availability of RAM and storage.

2) Faster project installment. With cloud computing, the “lab-to-launch” process is streamlined to increase operational speed and efficiency.  Your R&D innovation for those two new products?  It was made exponentially easier with the scalability of cloud.  Now, after the product leaves the initial stages, the cloud continues to accommodate your data by growing throughout subsequent stages.  It enables better collaboration internally and externally, provides improved integration by breaking down information silos, and can handle all of the big data associated with the remainder of the life cycle: quality management, production, clinical trials, packaging, the regulatory process, marketing, etc.

3)  Resiliency. In today’s market, there is no room for a server blunder, as this could cost a business everything.  The beauty of cloud computing is the resiliency and recovery process should any outages occur due to natural or man-made disasters.  It may well be the first time that a disaster is not a disaster. (You can breathe now.)  And, as adoption of the cloud increases, expect even greater improvements with respect to security, privacy, data protection and IP management.

4)  Lower costs. Cloud computing enables pharmaceutical companies to move away from IT capital expenditures.  CAPEX-intensive deployments are suddenly less appealing than a business model in which your IT costs are a predictable operating expenditure.

Of course, there are more benefits.  However, these four benefits alone will strengthen pharmaceutical companies and improve their return on investment.  Given that, cloud computing is an option that should not be a tough pill to swallow.

Are you a pharmaceutical company interested in knowing more about the cloud?   We work with numerous health care companies, including those in the pharmaceutical industry.  We’d love to work with you too.  Get in touch!

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Choosing a Hosting Provider: 20 Questions to Ask Yourself

May 26th, 2012
Posted by: admin

By Laurie Head
AIS Network Vice President

Choose a provider based on its ability to provide a cost-effective architecture and high-quality customer experience for your envisioned use case.

—Gartner, Inc., “Magic Quadrant for Web Hosting and Hosted Cloud System Infrastructure Services”

So, you’ve decided to outsource your hosting.  How do you choose a provider?  It’s a bit tricky, so think carefully.

Your IT is mission-critical and that’s why selecting the right hosting provider is crucial to your business’ success.  There are a number of key considerations to keep in mind when you are evaluating a hosting provider as a potential IT partner for your organization.

Peace of Mind

Okay, this photo may be a little over the top, but you get the point. Price isn't everything. Confidence and peace of mind is. Choose the right hosting provider, and you'll rest easy.

Keep in mind that the relationship you have with the IT provider you invest in and work with will be an intimate one, so it’s important that you’re comfortable will their ability to deliver “mission-critical confidence” on multiple levels.

Ask yourself:

  1. How long has the company been in business?  Will it be around in five years?
  2. Is the company profitable and financially sound?
  3. What is the company’s reputation for customer service and which experts will be on your business account team?
  4. Are they actively listening to you and working with you to understand your specific requirements?
  5. Do they provide unlimited 24x7x365 support or is it fee-based?
  6. Have they gone through the SSAE 16 audit and are they certified?
  7. What is the quality of the company’s data center? Its infrastructure? Its networking?
  8. What type of security will they provide and are they capable of installing patches quickly when faced with a security threat?
  9. What type of hardware will be used to host your business?
  10. Do they actually deliver everything that they guarantee (uptime, reliability, etc.)?
  11. Do they offer a range of hosting services that will meet all your needs?
  12. What are their capabilities for developing a disaster recovery program?
  13. Do they support the compliance standards that are important to your business?
  14. Are they actively investing in upgrading and growing their infrastructure?
  15. Are they actively investing in new product offerings and services?
  16. What monitoring portal do they offer their customers?
  17. What are their backup and reporting policies?
  18. Are they helping you to understand fully the costs, including any “fine print” items?
  19. Are they committed to helping you grow your business and your brand?
  20. Will you be able to sleep at night with 100% confidence that your IT infrastructure is in good hands?

If you are not asking the right questions, you will not get the specific information you need to make an informed decision about your hosting solution. Once you’re confident that you have greater knowledge about the hosting provider, you can move to the next phase, which includes getting a quote that you understand and checking the company’s references.

In the end, is “price” what counts?  No, your hosting provider selection should be not solely based upon the pricing quote but rather based upon a unique combination of features and services offered at a price that’s right for your business.

Remember, this is a mission-critical decision that you need to feel good about, and the hosting provider you choose should make you feel 100% confident.

Need help defining your technical criteria for hosting?  Having a tough time writing an RFP?  Let us know.  We’ll be glad to lend a hand.

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HIPAA-Compliant Cloud: Why Health Care CIOs Are Moving Toward Cloud Computing for EMRs

May 21st, 2012
Posted by: admin

By Desaray Granzow
AIS Network, Director of Sales

Cloud computing (or shared computing resources) is becoming more and more attractive to the CIOs of health care organizations. Why?

Health care providers need to keep track of digital copies of paperwork for each patient — such as the patient’s history, digital copies of diagnostic tests and the patient’s insurance record.  These are called electronic medical records (EMRs); you may also sometimes hear them referred to as electronic health care records (EHRs).

Health care CIOs are moving toward HIPAA-compliant cloud hosting because it provides numerous advantages.

Health care providers that store EMRs on-premise (meaning in the office) continually have to buy more server space to make room for all of the files that they must store. Cloud computing, offered through cloud hosting providers, allows these health care businesses to delegate the task of storing EMRs and other files to a team of cloud hosting experts.  For their cloud hosting service, the providers pay only a predictable monthly fee.  It then becomes so much more economical than paying thousands of dollars a year to continually purchase, install, patch and maintain servers and storage space themselves. Best of all, the superior uptime and 100% availability offered by the best hosting providers, like AISN, ensures that the network is always up.

For health care CIOs considering cloud computing/ cloud hosting, here are some of the advantages:

Cloud hosting helps reduce staffing needs. Hospitals and physician practices that switch to cloud computing no longer need to hire additional staff to manage computerized patient records.  The cloud provider takes care of this.  This saves health care organizations money; in addition, understaffed service centers will have one less item to worry about.

Cloud hosting provides better disaster recovery. If a health care organization loses records in a fire, earthquake or other disaster, it’s easy to retrieve and rebuild records stored in the cloud.  Rebuilding from physical copies stored on-premise may not be possible.

Cloud storage provides better security. Cloud computing providers located within the United States must be HIPAA compliant if they want to serve the health care industry.  That means they must follow HIPAA directives for electronic file storage, so doctors never have to worry about patient information being compromised. In the end, storing EMRs on an external server, rather than in the office, adds a level of security because visitors to the office won’t have ready access to files that belong to somebody else.

Cloud computing makes it easier to collaborate. Some medical schools are turning to cloud computing systems to allow students to work together more easily on class assignments. Similarly, hospitals and physician practices can elect to share EMRs with specialists or consultants.  Allowing health care providers the opportunity to collaborate with one another more easily serves to improve patient care.

Cloud computing is a viable and effective alternative for meeting health care EMR storage and collaboration needs.  Movement toward cloud computing has been slow but steady among health care CIOs.  Some CIOs worry about privacy concerns; however, if a cloud hosting provider is located within the United States and has a clear privacy policy written into its Service Level Agreement (SLA), health care organizations can use cloud computing without fear of violating HIPAA regulations.

Bottom line, the upside to cloud computing for health care providers is tremendous. The cost reduction, increased compliance and increased protection of patient privacy all let health care providers focus on their core business – providing the best medical care possible for every patient.

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Why Is Compliance in the Cloud Important?

May 7th, 2012
Posted by: Donna Hemmert

GUEST BLOG

By Joseph Kirkpatrick
Managing Partner, KirkpatrickPrice

The world’s digital infrastructure is a constantly growing industry.  This is why the use of data centers has become exceedingly popular.  What is the scary thing about collecting and storing highly sensitive information?  The risk of a security breach.

When a company utilizes a data center, such as for cloud computing and hosting, it’s important that they are aware of the security of their organization’s data, especially because data centers often times outsource to other vendors.  What does this mean to you?  This means they may also have access to your data.  This is why cloud hosting providers must be in compliance with all applicable privacy laws when it comes to keeping data secure during the collection, storage and use of your sensitive information.

How is compliance measured?  Compliance is measured by how well organizations meet the data security standards and regulations that are meant to help you keep your information confidential and secure.  The use of data centers is very resourceful as long as you’re sure your service provider is complying with these industry accepted security standards and regulations.  Some of the companies that comply with SSAE 16, PCI Data Security Standards, and Trust Services Principles and Criteria have already taken these steps and have been audited by third parties, such as Certified Public Accountants (CPAs) and Quality Security Assessors (QSAs).

So, what steps should you be taking?  Start taking your organization’s security into consideration and ensure compliance in the cloud.

(more…)

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Top 6 Benefits of AIS Network’s Managed Private Cloud

May 3rd, 2012
Posted by: admin

By Jay Atkinson
AIS Network CEO

You want to spend more of your IT dollar on the innovation that your customers expect.  So in order for you to focus on your business, the ratio of what you build out “new” versus what you spend time maintaining and running has to improve measurably.  Plus, you want maximum control over your IT environment with the least hit to your organization’s bottom line.

You’re sure you get every bit of that and more by moving from a traditional deployment to AIS Network’s Managed Private Cloud architecture.  But, how do you persuade the C-Suite to let go of the current environment?

What are the six most compelling benefits for AISN’s Managed Private Cloud?

  1. Security. Industrial strength security and integrity of data are paramount.  AISN’s Managed Private Cloud offers the benefits of cloud technology, but keeps all your data on hardware dedicated to and controlled by you.  Under the umbrella of a security framework that you define, you can best address your customers’ security needs and meet the most stringent of compliance requirements – a big enhancement, when compared with open, more heterogeneous systems.
  2. Compliance. Stringent compliance is a priority.  A key component of any high-level compliance program such as SOX, PCI, HIPAA/HITECH or FISMA is the ability to segregate your data from others.  With AISN’s Managed Private Cloud, you control your own SAN, which eliminates the possibility of database cross pollination.  For PCI compliant solutions, we can easily provide you with your own dedicated firewall.  AISN is SSAE 16 Type II-compliant and our methods are explicitly documented and verified by an independent auditor.
  3. Scalability. Managing growth confidently is critical.  As the pure IT content of your business grows, so does the ability to have a flexible – and essentially infinite – expandable computing base.  With an AISN Managed Private Cloud, you don’t have to purchase and maintain additional hardware.  We manage the technology so that you can focus on business strategy.
  4. Cost. Saving money is smart business.  Deploying an enterprise-scale system in AISN’s Managed Private Cloud can cost significantly less than others would charge you to implement the same system in a public cloud or a hybrid cloud.  And, as you grow, you get the benefits of economies of scale, meaning your per virtual machine cost decreases.
  5. Performance. Speed matters.  Since you’re in your own AISN Managed Private Cloud, you don’t have to share resources with other customers and worry whether another customer’s application failure will impact you. Faster response times and a healthier infrastructure is a good thing.
  6. High Availability. 100% uptime rocks.  AISN’s Managed Private Clouds have both physical and virtual redundancy built in to ensure High Availability.  Our SSAE 16 Type II-certified data centers safeguard your data against natural and man-made disasters, including physical security breaches.  Our rock-solid Service Level Agreement guarantees it.

AISN’s Managed Private Cloud positions you at a competitive advantage by accomplishing your business need to go FASTER – confidently.   For more details, get in touch with us.  We’d love to help.  (Jay Atkinson, jay.atkinson@aisn.net).

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